Return policy
Return & Refund Policy
At SwiftCart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
- Customers may request a return within 7 days of receiving their order.
- To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by proof of purchase or order number.
Non-Returnable Items
The following items cannot be returned:
- Used, damaged, or washed products.
- Items damaged by misuse or improper handling.
- Sale or clearance items (unless defective).
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, your refund will be processed within 5–10 business days.
- Refunds will be made through the original payment method used for the purchase.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.
Shipping Costs
- Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
- Original shipping fees are non-refundable.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us through our store's contact page or customer support email.
Thank you for shopping with SwiftCart!
